TERMS & CONDITIONS

Welcome to Portman Lifestyle (“PLS”, “we”, “our” or “us”).

These Terms & Conditions govern your use of our website and the services we arrange or provide.

• These terms apply subject to any separate written agreement, booking confirmation or supplier terms relevant to a particular service.

• Our services include bespoke luxury lifestyle, travel and concierge arrangements, such as:

  • Private aviation and flight support.

  • Yacht charters and maritime arrangements.

  • Luxury accommodation.

  • Chauffeur services.

  • Event planning and dining reservations.

  • Shopping assistance and personalised lifestyle experiences.

• By using our website or requesting our services, you agree to comply with these Terms & Conditions to the extent they apply to your interaction with us.

• If you book on behalf of another person or organisation, you confirm that you are authorised to provide the relevant information and make the requested arrangements.

Portman Lifestyle provides bespoke assistance and coordination tailored to each client's individual requirements.

• Depending on the arrangement, PLS may act as a concierge, booking agent, intermediary, arranger or direct service provider.

• Our role will depend on the service offered and the terms communicated in the relevant proposal, quotation, booking confirmation or agreement.

• Some services are provided directly by PLS, whilst others are delivered by independent third-party suppliers.

• The relevant quotation or booking confirmation should identify the service, applicable price, material exclusions and conditions.

• Submitting an enquiry or receiving a quotation does not guarantee availability or constitute a confirmed booking.

Clients may contact us through our website, email, telephone or other authorised communication channels.

• Clients must provide accurate and complete information relevant to their enquiries and bookings, including dates, destinations, passenger numbers and any material requirements.

• All arrangements are subject to availability and any applicable supplier confirmation.

• A booking will be considered confirmed once the relevant confirmation requirements communicated to the client have been met.

• Depending on the arrangement, confirmation requirements may include:

  • Written confirmation.

  • Payment of a deposit or the full amount.

  • Acceptance of the relevant supplier's terms and conditions.

• Material booking details and any relevant changes will be communicated to the client as appropriate.

Our quotations are prepared according to the requested services, dates, destinations, availability, supplier rates and other relevant requirements.

• Unless expressly stated otherwise, a quotation may exclude:

  • Taxes and handling charges.

  • Fuel surcharges and gratuities.

  • Waiting-time charges.

  • Additional services or upgrades.

  • Other costs not expressly included in the quoted price.

• Quotations may be subject to a specified validity period.

• Before booking confirmation, prices may change because of supplier rates, availability, taxes or other relevant costs.

• Once a booking has been confirmed, the applicable price and any permitted adjustments will be governed by the relevant booking agreement and disclosed conditions.

• Material additional costs will be communicated, and approval will be obtained where required by the applicable agreement or law.

Payment arrangements will be communicated in the relevant quotation, invoice or booking confirmation.

Depending on the service, these arrangements may specify:

• Deposit requirements and payment deadlines.

• Accepted payment methods.

• Applicable currencies and transaction fees.

• Any additional payment requirements.

Clients are responsible for making payments in accordance with the agreed terms.

• If payment is not received by the applicable deadline, we may be unable to secure or maintain the booking.

• Any suspension, cancellation or related charge will be subject to the applicable booking terms and law.

• PLS's standard payment, deposit and invoicing arrangements will be communicated before a booking is confirmed.

• Where specific payment terms have not been agreed, clients should obtain clarification before committing to a booking.

Cancellation, amendment and refund conditions may vary according to the service, supplier and individual booking arrangements.

• Applicable cancellation and amendment conditions should be communicated to the client before the booking is confirmed.

• Third-party suppliers may impose:

  • Non-refundable deposits.

  • Cancellation charges.

  • Amendment fees.

  • Other service-specific restrictions.

• Where applicable, these conditions should be disclosed before confirmation and incorporated into the relevant booking arrangements.

• Requests to change dates, itineraries, passenger numbers, accommodation or other arrangements are subject to availability.

• Amendments may result in additional charges.

• Where a refund is due, its amount and timing will depend on the applicable booking conditions, payments received, recoverable supplier charges and relevant law.

• Clients should contact PLS as soon as possible if they wish to cancel or amend a confirmed booking.

Specific cancellation periods, refund calculations and amendment charges will be set out in the applicable booking confirmation or separate agreement. PLS's standard cancellation and refund policy remains subject to confirmation.

Nothing in this section excludes or restricts any cancellation, refund or other consumer right that cannot lawfully be excluded or restricted.

PLS may coordinate services through independent third-party suppliers, including:

• Private aviation operators and yacht charter companies.

• Hotels and accommodation providers.

• Chauffeur companies and transport operators.

• Event venues and organisers.

• Restaurants and other lifestyle service providers.

Where a third party supplies a service:

• Its own contractual conditions, operating requirements, safety rules, cancellation terms and privacy policies may apply.

• Clients may be required to accept the relevant supplier's conditions before the service is delivered.

• Where PLS acts solely as an arranger or intermediary, the supplier will generally be responsible for delivering its own service, subject to the applicable agreement and law.

• PLS will exercise reasonable care when coordinating arrangements within the scope of its agreed services.

• Our role and any relevant supplier conditions should be clarified in the applicable quotation or booking confirmation.

Nothing in this section excludes any responsibility PLS has under a contract or applicable law.

Clients agree to:

• Provide accurate and complete information relevant to their arrangements.

• Ensure that required travel documents, visas, permits and identification are valid and available.

• Comply with applicable laws, supplier requirements and safety instructions.

• Inform PLS promptly of changes that may affect a booking.

• Disclose material requirements relevant to the safe or lawful delivery of a service.

• Make payments in accordance with the agreed terms.

• Treat PLS personnel, suppliers and other service participants respectfully.

• Ensure that any booking made on behalf of another person or organisation is properly authorised.

Where additional costs arise from inaccurate information, late changes or requests outside the original arrangement, those costs will be handled in accordance with the applicable agreement and law.

Private aviation arrangements may depend on aircraft availability, operator requirements, airport permissions and other operational or regulatory factors.

These may include:

• Landing permits and airport slots.

• Weather conditions and air traffic restrictions.

• Security and regulatory requirements.

• Other operational restrictions or permissions.

Clients should be aware that:

• Flight schedules, routes and operational details may change for safety, regulatory or operational reasons.

• Aircraft operation and aviation safety remain the responsibility of the relevant authorised operator and other responsible aviation parties, according to their respective roles and legal obligations.

• PLS may assist with coordination within the scope of its agreed services.

• PLS cannot guarantee flight permissions, specific departure times or operational outcomes outside its control.

• The relevant operator's terms and conditions will apply where appropriate and should be communicated during the booking process.

Yacht charters and maritime arrangements are subject to vessel availability and the requirements of the relevant operator.

Factors affecting arrangements may include:

• Weather and sea conditions.

• Port and berthing availability.

• Safety requirements and local regulations.

• Operational restrictions and other conditions imposed by the relevant operator.

Clients should be aware that:

• Itineraries and departure times may change where reasonably necessary for safety, operational or regulatory reasons.

• Vessel operation, crew responsibilities and maritime safety are governed by the relevant operator's obligations and applicable law.

• PLS may assist with planning, booking coordination and related arrangements.

• PLS cannot guarantee specific routes, weather conditions, berthing permissions or other matters outside its control.

• Applicable operator-specific conditions will be communicated where relevant.

Accommodation, chauffeur services, events, dining reservations, shopping assistance and other concierge arrangements are subject to the availability and conditions of the relevant supplier.

• We will make reasonable efforts to accommodate clients' preferences and special requests.

• Requests are not guaranteed unless expressly confirmed.

• Additional charges may apply for:

  • Accommodation or service upgrades.

  • Extended waiting time.

  • Itinerary changes.

  • Additional services.

  • Requirements not included in the original confirmation.

• Supplier-specific restrictions and conditions may apply.

• Clients should review their booking confirmation carefully to understand the services included and any applicable exclusions.

We aim to keep our website accessible and its information reasonably accurate.

• Website content is provided for general information and may not reflect real-time availability, pricing or operational conditions.

• We may update, modify, suspend or remove website content or features where reasonably necessary.

• Clients should obtain a written quotation or confirmation before relying on the availability or price of a particular service.

• You must not use our website to:

  • Engage in unlawful activities.

  • Attempt unauthorised access.

  • Interfere with website operations.

  • Introduce malicious code.

  • Infringe another person's rights.

  • Misuse our website or its content.

Nothing in this section limits any rights you may have under applicable law.

Unless otherwise stated, content on our website is owned by or licensed to Portman Lifestyle.

This may include:

• Text and written content.

• Branding and logos.

• Graphics and photographs.

• Website design and other visual elements.

You may access and view this content for personal, non-commercial purposes relating to our services.

• You must not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.

• Third-party trademarks, logos and brand names remain the property of their respective owners.

• Any permitted use of our branding must comply with applicable intellectual property laws and any permission granted.

We recognise the importance of discretion when arranging personal, family and business travel.

• We handle personal information in accordance with our Privacy Policy and applicable data protection law.

• Information may need to be shared with suppliers and service providers to fulfil a booking, as explained in our Privacy Policy.

• Clients should provide only information reasonably necessary for their requested arrangements.

• Appropriate communication channels should be used when sharing travel documents or other sensitive information.

• Further information about the collection, use, storage and sharing of personal information is available in our Privacy Policy.

Delays, interruptions or changes may arise from circumstances beyond our reasonable control, including:

• Severe weather and natural disasters.

• Public emergencies and government restrictions.

• Strikes and transport disruption.

• Security incidents.

• Supplier failures.

• Changes in applicable law.

• Other unforeseen circumstances affecting the delivery of services.

Where these circumstances affect an arrangement:

• We will communicate relevant information as reasonably practicable.

• Where appropriate and within our agreed role, we will assist in exploring alternative arrangements.

• The availability of alternative services, cancellation rights, refunds and other remedies will depend on the relevant agreement and applicable law.

• Any additional costs will be addressed in accordance with the applicable booking conditions and law.

Nothing in this section removes any legal obligations or consumer rights that cannot lawfully be excluded.

PLS's responsibility for a particular service depends on the role it undertakes, the applicable contract and the circumstances of the claim.

• Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

• This includes liability that cannot lawfully be excluded under applicable consumer protection legislation.

• Where PLS acts solely as an arranger or intermediary for an independent supplier, PLS is not automatically responsible for every act or omission of that supplier.

• Any responsibility arising from PLS's own acts, omissions, contractual obligations or legal duties remains subject to applicable law.

• To the extent permitted by law, PLS will not be liable for indirect or consequential losses where those losses may lawfully be excluded.

• Any limitation of liability must be interpreted consistently with mandatory legal obligations and applicable consumer rights.

Nothing in this section limits rights or remedies available to consumers under mandatory applicable law.

We aim to handle complaints professionally and fairly.

If you have a concern about an enquiry, booking or service, please:

• Contact PLS using the details provided below.

• Include your booking reference, where available.

• Provide the relevant dates and a clear description of the issue.

• Include any supporting information that may assist us in reviewing the matter.

We will review the concern and, where appropriate, coordinate with the relevant supplier.

Any dispute will be handled in accordance with the applicable agreement and law, including mandatory consumer dispute-resolution rights.

We may update these Terms & Conditions to reflect changes in our services, business practices, website or legal requirements.

• The latest version will be published on this page with its updated date.

• Clients should review this page periodically for relevant updates.

• For existing bookings, the applicable contractual terms will be determined by the agreement and confirmation relevant to that booking, subject to any lawful changes agreed by the parties.

• Any change affecting an existing booking will be handled in accordance with the applicable agreement and law.

These Terms & Conditions are intended to be governed by the laws of England and Wales, subject to any mandatory laws that apply to a particular client or transaction.

• The courts of England and Wales are intended to have jurisdiction over disputes arising in connection with these Terms & Conditions, subject to applicable jurisdictional rules.

• Mandatory consumer rights and protections will continue to apply where required by law.

• This provision should be read consistently with the applicable contract and any mandatory legal requirements.

If you have any questions about these Terms & Conditions, our services or an existing booking, please contact our team using the details below.

Portman Lifestyle

• Address: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom

• Email: service@portman-lifestyle.com

• Telephone: +44 (0) 203 409 4433

Our team will be happy to assist with your enquiry.

Thank you for choosing Portman Lifestyle. We look forward to arranging exceptional, personalised experiences tailored to your requirements.